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General Policies

JCU Singapore comes with the same high standards, integrity and quality that are the hallmarks of James Cook University Australia, a leading university in the Asia Pacific region and the world.

We demonstrate our commitment to quality through achieving a number of business excellence, the required service targets and quality assurance initiatives leading to improvements to our systems and processes and student experience.

Requests/Service Response Time
Resolve student suggestions Within 21 working days
Resolve student complaints Within 21 working days
Refunds Within 7 working days
Withdrawal Within 4 weeks
Transfer Within 14 working days
Release of examination results Within 4 weeks
Appeal of examination results Within 21 working days

The following general policies and processes are produced for the benefit of our students:

Revenue Recognition Policy
Registered Courses Refund Policy
Withdrawal Policy
Transfer Policy
Dispute Resolution Policy
Privacy Policy