Rupesh Selvaraj Arunasalam

Qualifications

• MBA, Edinburgh Napier University, UK, 2014-2017
• BSc (Hons) Information Systems, Manchester Metropolitan University, UK, 2002-2006
• National Diploma in Training & Human Resource, Charted Institute of Personnel Management, Sri Lanka, 2019-2020

Biography

As a part of his doctoral research, Rupesh is investigating how human resource training for front-line service could be achieved through gamification in the hospitality industry. His previous research was in the implementation of Artificial Intelligence technologies in the hospitality service sector.

Previously he had worked on a few sociology research projects attached to non-government organisations and non-profit organisations in Sri Lanka. Also, he briefly worked in a Think-Tank which advocates for Climate Change and Wildlife protection.

During his 16 years of corporate work experience in multiple disciplines, Rupesh worked in leading IT and telecommunications companies. He predominantly worked in middle management and once in senior management and has a successful corporate career of leading teams and achieving results/targets within the budgets, including timelines.

Thesis Title

Human resource training for front-line service quality through gamification in the hospitality industry

Advisory Panel

Primary: A/Prof K Thirumaran, Secondary: A/Prof Roberto Dillon, Advisor Mentor: Prof Ickjai Lee

Networks

• N.A.

Research Interests

• Travel and Tourism - Hospitality Industry
• IT – Software and Business Analysis
• HR – Training and Development