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General

1. How will I know if I am eligible to graduate?
If you are in the last semester of your studies and you are not sure if you have completed all the components of your degree, you should contact enrolment team at [email protected].
2. What if I complete my degree a few months before the Graduation Ceremony?
Your award will be conferred by University Council at the next earliest date of University Council Meeting.
3. If I do not pay up my outstanding fees will the University confer my award?
No, the University is unable to graduate any student who has outstanding fees
4. Please explain the titles 'Graduand' and 'Graduate' of James Cook University?
After you are approved to graduate and before the Chancellor confers your award you are a 'graduand'. After your award has been conferred either at a graduation ceremony or in absentia you are a 'graduate'.
5. After I am a graduate is there a way of keeping in touch with the University?
You can stay in touch through our Alumni Network. Fill in your particulars here by using your first name & last name (last name as at graduation). We will send you an email with details for your new alumni account once it is setup.

Please also like & follow the JCU Singapore Alumni Facebook page for frequent news updates & alumni activities.

Additionally, if you are currently a residence in Singapore, you are also welcome to join the JCU Singapore Alumni Association as a member to participate in their events & activities. JCU Singapore Alumni is a formal association registered under the Registry of Societies (T06SS0273K).

If you require any further assistance, you may send your queries to [email protected]
6. Can I have a printout of my official academic record with a notation stating that I have completed my award?
Yes, but only after your award has been conferred by University Council.
7. How do I apply for a printout of my official academic record before and after graduation?
To obtain your official academic record please complete the Application for Academic Record form.
8. Will I receive any information regarding my graduation status?

Please refer Step 5 via the before your graduate webpage.

9. How do I collect my testamur?
Collection of your testamur is strictly by appointment basis only. Please drop us an email at [email protected] to book an appointment.
10. How do I replace my testamur (certificate) if it is lost, misplaced or damaged?
You will need to fill out the Testamur Replacement Form and submit it to James Cook University (form submission details are stated in the form)

If a testamur is declared as lost in the mail, but is eventually delivered at a later date it must be returned to James Cook University – at no cost to you.
11. Can I order a testamur (certificate) with a new name after graduation?
Yes, if your name has legally changed since graduating you can order a replacement Testamur that reflects your current name.  

You will need to submit an online Change of Name request and attach supporting evidence. Documentation to support your name change may include one or more of the following: birth certificate, passport, Certificate of Name Change from the Registry of Births, Deaths and Marriages, marriage certificate or a divorce decree.

Once your request has been processed and you have received emailed confirmation that your Change of Name request has been approved and processed, you will need to submit a Request for Replacement JCU Award. You will be required to return your original Testamur or a signed Statutory Declaration outlining the reason/s for the loss or destruction of the original Testamur. You can email your completed Request for Replacement JCU Award and Statutory Declaration outlining the reason/s for the loss or destruction of the original Testamur. You can email your completed Request for Replacement JCU Award and Statutory Declaration (if applicable) to [email protected]. Your original Testamur can be returned either in person at the Student Centre or by post to the below address:

Examinations
Building 133, Room 102
James Cook University
TOWNSVILLE QLD 4811
12. Will I still be able to attend the next physical graduation ceremony  if I have graduated in 2021, 2022, and 2023?
Please email [email protected] for further assistance.
13. Where can I rent the academic gown?
You may click here to contact the gown vendor – Werkz Photography.