Before Orientation

Before Orientation

Are you excited for what awaits you at Orientation? Get started on the Reporting & Verification process, and discover essential information to prepare you for your study as well as helpful contact details. We’ve even got an overview of the Highs and Lows of University Life, and a useful checklist for things to look out for before your orientation begins!


We have created a checklist to help guide you through on what you need to look out for before the Orientation Week. You can also download a copy for easier reference. Tick off the items to stay on track.

Before Orientation Week

Read up on more about Singapore prior departing to Singapore.
Sign Letter of Offer, Student Contract, Advisory Note, and other required Admissions Forms. Make a note of the payment due dates and the various payment methods.
Ensure that all Offer Condition are met prior to course commencement (if applicable).
Attend the Reporting session with the Marketing and Admissions Office.
Attend the Verification of Document (Individual) session.
Ensure you are Digital Ready for online and blended learning.
Complete your Student Pass Formalities (if applicable)
Set up your password on JCU GetStarted with your 8 digit Student ID. You can find your Student ID on the top right-hand corner of your Letter of Offer. Contact the Admissions Office for more enquiries.
Log into your JCU Student Email account and check messages regularly. This is your official communication channel with any staff from JCU.
Download the JCU Calendars to view important dates. Print them off or note the dates in your diary.

All students are required to attend reporting and verification session conducted by our University staff.

Please arrive 10 minutes before the start of the session to check in your attendance online. Please kindly use the checklist below to prepare in advance the documents which you have submitted to the University during your application.

It is important that you bring along the original documents to ensure a fast and smooth reporting process.

  • Signed Advisory Note, Letter of Offer and Student Contract
  • NRIC / Passport and ICA Embarkation Card / Identification Cards
  • Birth Certificates for International Students
  • Academic Certificates and Transcripts i.e. Year 12/Diploma/Bachelor Degree etc.
  • Academic Course Completion Letter (if applicable)
  • Proof of English Language Proficiency (i.e. IELTS/TOEFL/PTE/Medium of Instruction letter)
  • Deed Poll on Name Change (if applicable)
  • Other Miscellaneous Documents (if any)

  • Please refer to the reporting schedule here.

    Here are some key information for you as you start your journey as a JCU Singapore student. You can also download a copy for easier reference.

    Living in Singapore for International Students

    There are accommodation options available to you. Our Pre-Arrival Services staff will assist you to search for suitable accommodation with our appointed accommodation providers. Please visit our website for the list of accommodations. Please contact the Pre-Arrival Services for more information.

    Medical Check-up & Student Pass Formalities

    The Campus Activities Office will be in touch with you with regards to your Medical Check-up (if applicable) and Student Pass formalities.

    Student ID Card

    The card is a must for all students who are physically studying in Singapore. You will need one to enter the campus, borrow materials from the library, attend exams, reserve facilities, and access discounts and offers from businesses across Singapore. You should be able to collect the card upon receiving an email from the Student Affairs department.

    Email Account

    Your JCU email account is your primary source of communication. Check it regularly to ensure you receive official communications such as your classes, enrolment, fees, or academic progression. You should already have your JCU email address. If not, please access JCU GetStarted to create an account. You are required to have your 8 digit Student ID ready for this process. You can find your Student ID on the top right-hand corner of your Student Contract. If you are still unsure, please contact the Admissions Office for more enquiries.

    Enrolment Help

    Your enrolment information can be viewed under the My Study Plan tab on eStudent. Please contact the Enrolments Office or drop by to the Student Hub if you require assistance.


    Log into StudentFirst to view your timetable under My Timetable. Should you encounter any clashes in your subjects, or have additional enquiries regarding your timetable, please contact the Academic Planning team if you require assistance.


    The university utilise the latest in technology to support the teaching practices and beliefs. All students benefit from using LearnJCU, an online academic suite that provides access to teaching materials, communication with the lecturers, information about assessment and much more.

    Digital Readiness

    General guidelines and minimum systems requirements for online and blended learning at the Singapore campus of James Cook University. Make sure to get set for an online learning journey without technical glitches to make it the best possible experience for yourself and others. Click here to find out more.

    Here are some various departments and offices contact details that are useful for you. You can also download a copy for your reference.

    Academic Planning

    Should you encounter issues regarding clashes of subjects and tutorials, please contact the Academic Planning team.

    • Operating Hours: Monday to Friday (9 AM to 6 PM)
    • Location: Singpost Office
    • Email Address: [email protected]
    • Phone Support:
      • For Business (Undergraduate), IT, and Science, please contact Ms Aisyah Yussof
        (Ms Aisyah): +65 6709 3667
      • For Business (Post Graduate), Psychology, and Education, please contact Ms Suriyati Johari (Ms Yati): +65 6709 3665


    JCU Singapore accommodation service is a resource available to all JCU Singapore students seeking assistance with an accommodation. Whether it is for the short or long term, we can guide you in the right direction.

    • Contact No.: +65 9655 9960
    • Location: Block C, C1-09
    • Operating Hours: Monday to Friday (9 AM to 6 PM)
    • Email Address:  [email protected]
    • Click here for the website

    Attendance Monitoring Office

    For Attendance, Insurance, Deferment, Withdrawal, Leave of Absence (LOA) issues, please contact us.

    • Contact No.: +65 6709 3662 or +65 8139 7157
    • Location: Block C, C1-12A
    • Operating Hours: Monday to Friday (9 AM to 6 PM)
    • Email Address: [email protected]
    • Click here for the website


    There are many Clubs that you can join as a student at JCU Singapore. It is a great way to connect with people, have fun and can be a much-needed break from academic pressure. Club Activities can also assist in developing skills useful for your career in future.

    • Contact No.: +65 6709 3676
    • Location: Block C, C1-09
    • Operating Hours: Monday to Friday (9 AM to 6 PM)
    • Email Address: [email protected]
    • Click here for the website

    Counselling & Wellbeing Office

    The counselling and progressions office is committed to promoting and supporting student’s mental wellbeing. We offer confidential individual counselling services and organise workshops covering topics commonly faced by students. These counselling services are free and confidential to all enrolled students, providing you a safe and supportive environment to share any difficulties and challenges you may be facing.

    If you need a listening ear, please don’t hesitate to reach out to us! 😊

    • Contact No.: +65 6709 3671
    • Location: Block D, D1-14
    • Operating Hours: Monday to Friday (9 AM to 6 PM)
    • Email Address: [email protected]
    • Click here for the website

    Enrolments Office

    As a student, if you have any enquiries about subject enrolments, course transfer, change of major/minor, please contact them through email.

    • Location: Block A, Corporate Reception
    • Operating Hours: Monday to Friday (9 AM to 6 PM)
    • Email Address: [email protected]

    Examinations & Graduation Office

    Should you have queries or issues on examinations or graduation, please email the following respectively.

    Finance Department

    When making payments, please use the bank details and various payment modes provided in the Student Handbook (published on the James Cook University, Singapore website). Also, please indicate student ID for reference in the payment transaction. The finance team will issue invoices and payment advice through email.

    IT on Campus

    IT Help Desk provides students with the first point of contact for all ICT Services offered at JCU, including IT enquiries, account access issues and fault reporting. Certain software is available free for students, including Microsoft Office.

    • Location: Block B, B2-03
    • Operating Hours: Monday to Friday (8:30 AM to 6 PM)
    • Email Address: [email protected]
    • Click here for the website

    Learning Centre

    Your one-stop shop for academic assistance. Log in to LearnJCU > Organisations > Learning Centre JCU Singapore > BlackBoard Collaborate > Join Session for online workshops.

    • Location: Block C, Ground Floor of the Library
    • To book for online appointments with a Learning Advisor, email [email protected]
    • Click here for the website

    Library Services

    JCU Singapore Library provides professional and engaging library service to all students in their pursuit of lifelong learning and discovery. We have a wide range of library resources, services and facilities that cater to various user needs and preferences. Our friendly librarians are always available at the library during operating hours to assist you with your requests. You can also use the libchat option when JCU Australia is open.

    • Contact No: +65 6709 3799
    • Location: Block C, C1-08
    • Operating Hours: Monday to Friday (9 AM to 6 PM) Saturday (9 AM to 1 PM)
    • Email Address: [email protected]
    • Click here for the website

    Psychology Clinic

    JCUS Psychology Clinic offers confidential clinical psychology services to JCUS students, as well as the public. Children, adolescents, adults and families are assisted at the JCU Singapore Psychology Clinic. The hourly rate for therapy is $25. The standard rate for assessment is $300 (all inclusive). The clinic offers a discount or fee waiver for clients who meet the household income eligibility.

    • Contact No: +65 6709 3762
    • Location: Block B, B1-03
    • Operating Hours: Monday to Friday (9 AM to 5:30 PM)
    • Email Address: [email protected]
    • Click here for the website

    Student Affairs

    Your first point of contact for general enquiries such as Enrolment, Course Fees, Scholarship, Timetable, Attendance, etc.

    • Location: Block C, Student Hub
    • Operating Hours: Monday to Friday (9 AM to 6 PM) Saturday (9 AM to 1 PM)
    • Email Address: [email protected]
    • Click here for the website

    Student Careers Office

    The Student Careers Office works with students to map out their career preparation and increase employability. Through internships and a series of comprehensive workshops, we help equip students with useful skills to increase their chances of landing their dream job. Students may also approach the career office for career advice and counselling, job search strategies, and resume critique.

    • Email Address: [email protected]
    • Contact No: +65 6709 3677 or +65 6709 3855
    • Location: Block C, Student Hub
    • Operating Hours: Monday to Friday (9 AM to 6 PM)
    • Click here for the website

    Student Feedback

    A centralized portal is available for all students to provide suggestions/compliments, informal feedback, and formal feedback to strengthen our student-centric culture and deliver effective non-academic support.

    • Contact No: +65 6709 3824
    • Location: Block A, A3-02
    • Operating Hours: Monday to Friday (8:30 AM to 6 PM)
    • Click here for the website

    Commencing university is an exciting time and students commonly feel happy and enthusiastic about their decision to study a chosen field. Your first study period at university will be a stimulating experience, but it is also a busy time as you learn about the university environment, academic expectations, learning technologies, where to go for help, as well as your course content.

    These new and exciting challenges can cause students to feel anxious and unsure at various times, particularly around assessment periods. You may experience a wide range of feelings and moods and feel like you are on an emotional roller coaster in your first study period at university.  Many students incorrectly believe that everyone is coping except for them, however, in reality everyone is riding the same ups and downs and you are not alone. So, remember to talk to your fellow classmates about how you are feeling (the good, the bad, and the ugly) as they will be having similar experiences and you can work through those challenging periods together.

    High Low

    Differences in a University

    It is important to understand what the differences will be in a higher education setting. University is an adult learning environment, which means there is a strong emphasis on students becoming independent learners and managing their own study responsibilities, as shown below.


    • Students choose to enrol in university and class times and days vary
    • 25 per cent classes and 75 per cent independent learning
    • Lectures may be video conferenced or delivered through online learning platforms
    • Students are independent learners responsible for managing their study workloads and meeting assessment deadlines
    • Students are expected to monitor their own progress and seek help if needed
    • Students must review course and class content and identify important concepts
    • Lecturers do not provide feedback on drafts
    • Assessment is less frequent and covers larger amounts of learning material
    • Results are only available to students and graded from High Distinction to Fail