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Counselling Office
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Counselling Office
At James Cook University (Singapore Campus), the Counselling Office is committed to promoting and supporting student’s mental wellbeing.
We offer confidential individual counselling services and organise workshops covering topics commonly faced by students.
Our Counselling Office offers free and confidential counselling sessions to all enrolled students. We provide a safe, respectful, and non-judgmental space for you to talk about anything that may be affecting your wellbeing, studies, or university life.
Counselling is not only for times of crisis. It can also help you gain clarity, build coping skills, and better understand yourself as you navigate academic and personal challenges.
What to expect
Counselling sessions are by appointment only and available in person or via Zoom from Monday to Friday from 9.00am to 5.00pm. Your first session will be an intake session, where a counsellor will take time to understand your concerns and thereafter you will be matched with a counsellor who best supports your needs for subsequent counselling sessions.
Find us
The Counselling Office is located at Block D, Room D1-14, near the New Student Hub and Campus Canteen. Office hours are Monday to Friday, 9.00am to 6.00pm (closed from 12.00pm to 1.00pm, and on Public and University holidays).
Talk to a counsellor

Please be advised that the Counselling Office does not provide emergency or crisis intervention services. Students requiring immediate support are encouraged to contact services that operate 24/7, such as:
- The Accident & Emergency (A&E) department of the nearest hospital
- Singapore Civil Defence Force (SCDF) via 995
- Samaritans of Singapore (SOS) – Call: 1767 | WhatsApp: 9151 1767
- National Mindline – Call: 1771 | WhatsApp: 6669 1771
Student Wellbeing Series: Thriving in University life
University is a time of growth, discovery, and challenge, and your wellbeing is key to making the most of it. This series of workshops is designed to help you not just survive but thrive during your university journey.
All workshops will be conducted in person and are usually 60 minutes in duration. Attend all 4 workshops to receive a certificate of participation. Light refreshments are provided.
Workshop | What is it about? |
📅28 May 2026, 3pm When School Weighs You Down: Managing Academic Stress |
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📅9 Jun 2026, 3pm Compassion Instead of Criticism |
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📅8 Jul 2026, 3pm The Worry Bug: Understanding Worry & What You Can Do About It |
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📅22 Jul 2026, 3pm Building Bridges: Communication Skills for Stronger Relationships |
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Join us for our upcoming workshops

The following resources are provided as a reference. For more accurate information on mental health services and helplines, you can refer to MindSG, at www.healthhub.sg/programmes/mindsg/discover.
In addition, try out the Community Mental Health Wayfinding Tool to search for mental health services based on your needs, age and location at www.for.sg/wayfinding.
Crisis and Emergencies (24-hour Support) | Contact | Operating Hours |
Crisis and Emergencies | ||
National mental health helpline offering confidential emotional support and guidance for individuals experiencing distress or mental health concerns in Singapore. | 1771 /6669 1771 (WhatsApp) https://mindline.sg/fsmh (online webchat) | 24Hours |
Support service providing emotional support to individuals in distress, crisis, or at risk of suicide. | 1767/ 9151 1767 (WhatsApp) https://www.sos.org.sg/sos-brochures/ (Additional resources on suicide prevention) | 24Hours |
National Anti-Violence Hotline Provides support, information, and assistance to individuals affected by domestic violence in Singapore. | 1800 777 0000 | 24Hours |
Police | 999 | 24Hours |
SCDF (Ambulance and Fire Brigade) | 995 | 24Hours |
General Mental Health Support | ||
6655 0000/ 8823 0000 (WhatsApp) | Daily | |
1800 3535 800 | Mon to Sun (except public holidays) | |
6978 2728 (WhatsApp/Tel) | Mon to Fri | |
Provides mental health support to person aged 16-30 years old through mental health assessment or online text-based counselling | imh.com.sg/CHAT | Tue to Sat (except public holidays) |
Fei Yue Online Counselling Services Supporting person aged 12 to 25 with mental health concerns | ec2.sg | Mon, Thu, Fri (except public holidays) |
6386 1928 | Mon to Fri (except public holidays) | |
1800 283 7019 | Mon to Fri (except public holidays) | |
Addictions | ||
3165 8017 / 8391 3023 (WhatsApp) | Mon to Fri (excluding Public Holidays) 10am to 7pm | |
1800 6 668 668 https://go.gov.sg/ncpg-webchat (Webchat) | Mon to Sun | |
| QuitVape Programme | 6389 2929 | Mon to Sun 9am to 9pm |
Caregiver Stress | ||
1800 650 6060 | Mon to Fri 8.30am to 8.30pm Sat 8.30am to 4pm | |
6460 4400 | Mon to Fri (except public holidays) 9am to 6pm | |
Cyberbullying | ||
1800 377 2252 | Mon to Fri (except public holidays) 9am to 6pm | |
HIV/AIDS | ||
6254 0212 | Mon to Fri 10am to 5.30pm | |
Sexual Assault and Harassment | ||
6779 0282 https://sacc.aware.org.sg/sacc-online-chat-service/ (online chat) | Mon to Fri (except public holidays) 10am to 6pm | |
Pregnancy | ||
| 6258 8816 | Mon to Fri 9am to 5pm Sat (except public holidays) 9am to 5pm | |
| Pregnancy Crisis Service | 6339 9770/ 9129 9061 (WhatsApp) | Mon to Fri 10am – 6pm |

Who are we?
Wellness Buddies, an initiative by the JCU (Singapore Campus) Counselling Office that aims to set up a peer support network on campus to promote emotional and psychological well-being. These students are trained and equipped with the necessary skills to offer emotional support to peers in JCU (Singapore Campus).
Who might benefit?
Anyone who is going through a rough patch in life might benefit from a little empathic and compassionate support. All existing students in JCU (Singapore Campus) are welcomed to find a Wellness Buddy for support.
Is it safe to me to share my stuff with another student?
The conversations you have with your Wellness Buddy will be kept confidential (where limitations based on ethical guidelines applies).
How do I make an appointment?
Please scan the QR code or click on the link provided below, we will do our best to match you with our Wellness Buddies based on your information provided. You should expect a reply within 3 working days (during Week 1 to Week 10 of the school trimester).
