Current Students You said it. We did it.

You said it. We did it.

You said it. We did it.

You said it. We did it!

Students – your voices are both valued and heard at the Singapore campus of James Cook University. We take student feedback seriously, and we act on them to constantly improve and optimise the learning experience. As we continue to work together, we want to let you know what we’ve done to address your concerns.

Academic Matters


You said it! Date We did it! Date
Poor connectivity 18 March 2020 Connection to LearnJCU was re-routed through a direct dedicated VPN tunnel to reduce network hops and latency.

19 March 2020
Real-time support is provided for teaching staff and students to assist in a range of strategies to improve video and audio quality of Collaborate sessions.

23 March 2020
Problematic attendance taking 24 March 2020 Session attendance reports based on log files are released on a weekly basis. The data informs support with technical issues. A review process was established to assist students with connectivity issues.

6 April 2020
Lack of clarity regarding exams and grading 25 March 2020 DVC student advisory informed students to complete any required assessment online via LearnJCU.

23 March 2020
Exams Office, LearnJCU support and the Learning Centre developed a set of FAQ to guide and support students with online assessment and grading, and to advise teaching staff.

11 May 2020
Inconsistent layout of LearnJCU subject sites makes it difficult to navigate / Difficulties to navigate the online Learning Environment

10 April 2020 100% audit of LearnJCU subject sites was conducted and our lecturers and academics have updated their spaces to ensure a consistent layout, and reorganised their subject sites so that content is aligned accordingly. 20 April 2020
Difficulties communicating with lecturer/tutor 14 April 2020 Lecturers have set up virtual office hours in site contacts so that you have the opportunity to make one-on-one appointments to discuss matters.

Lecturers are recapping relevant information, and been providing a heads-up for what's coming up so that you can better manage your time and prioritise tasks.

The Learning Centre offers discussion forums jointly facilitated by Academic staff, Peer Tutors and Learning Advisors, where you can post your queries, comments, reflections and ideas.

14 April 2020
Issues with the grading system 17 April 2020 Email was sent from Campus Dean to all students on 17 April to advise:
  1. Students can apply for change in results type (grade to non-grade and vice versa) after release of SP51 results.
  2. A major decision has been to waive N, U, and WF results, supported by a non-GPA system in foundational years (typically, Level 1 & 2 coded subjects), and to offer flexibility to students in coded If a subjects at Level 3 and above.
17 April 2020
Additional preparation required before delivering online lectures 17 April 2020 The Learning Centre’s Learning Advisors and Peer Tutors provide support with study skills, self-management tips and strategies for learning, reading, writing, maths and statistics via the Learning Centre.

23 April 2020
Mental health issues arising from stress of studying alone 17 April 2020 The JCU Singapore Counselling Team is conducting several online workshops from 24 April 2020. Counselling sessions are open by appointment every Monday, Wednesday and Thursday starting on 27 April 2020. Students can write to studentcounselling-singapore@jcu.edu.au to set up an appointment. An email has been sent to all students with the details.

24 April 2020
Clubs and society meetings are not effective when held virtually 17 April 2020 The Office of Campus Activities met with the Student Council to explore alternatives to virtual meetings that clubs could utilise for future discussions. It is agreed to continue club meetings online until further notice. Participants are recommended to enable their cameras during virtual meetings to enhance their experience during these sessions.

Club members may contact the Office of Campus Activities at mailto:campusactivities-singapore@jcu.edu.au if they require additional support in managing club meetings or share their feedback.

12 May 2020

If you have any other feedback, share it with us on our feedback page.