Current Students You said it. We did it.

You said it. We did it.

You said it. We did it.

Students – your voices are both valued and heard at the Singapore campus of James Cook University. We take student feedback seriously, and we act on them to constantly improve and optimise the learning experience. As we continue to work together, we want to let you know what we’ve done to address your concerns.


You said it!DateWe did it!Date
Delay groupwork submission to the second half of the term. Automate peer review SP52 2022 Revision on SP52 group assignments. Feedback given at ADLT committee about mandatory peer-review in groupwork. SP52 2022
Students do not know about EMAS. To promote in classes SP52 2022 EMAS peer tutor coordinators will visit Level 1 courses in week 1 to advertise EMAS peer tutoring to first-term, first-year students.

A 5-minute presentation with one slide delivering the correct message to students.

EMAS peer tutor coordinators will continue to advertise EMAS peer tutoring during Orientation week of each study period in collaboration with Campus Activities.
SP52 2022
Sessional teachers unfamiliar with LearnJCU platform SP52 2022 Program for all new teachers/lecturers to complete and pass the LearnJCU Competency Assessment before using LearnJCU to teach.

Daily drop-in consultancy sessions for teachers have been instituted since the start of SP51 2022.
SP52 2022
SDL not helping with accounting subjects. Some students are ahead of the class, some are way behind SP52 2022 The completion rates of each week's SDL and the data for SP51 shows about 50% of the class completed each week’s SDL.

Accounting - scheduled to conduct a short survey with the students from this subject for SP52.
SP52 2022
Learning Centre workshops are mostly on Fridays, students unable to attend SP52 2022 In SP52 2022, workshops on Tuesdays, 3-5pm, with each workshop a repeat on Thursdays, 3-5pm, via BlackBoard Collaborate. Students who were unable to attend these workshops has the following options to seek advice on their academic assignments:

Send an email to learningcentre-singapore@jcu.edu.au to arrange a face-to-face consultation to seek feedback on assignments.

Walk in to Learning Centre, ground floor of the library.

Students who are not in Singapore may request a Zoom or Collaborate session by emailing learningcentre-singapore@jcu.edu.au or collaborate using OneDrive.
SP52 2022
Confusion on who to reach out for LearnJCU SP51 2022 EMAS site was made in May 2022- https://www.jcu.edu.sg/current-students/student-support-services/learning-support/emas-peer-tutors to make messaging clearer. SP52 2022
More guidance for 4th year program studentsSP52 2022There was a 4th-year course preview on 7 August 2022 for the SP53 intake conducted by the Fourth-Year coordinator/teaching staff to continue to provide better advice on 4th-year programs.SP52 2022

You said it!DateWe did it!Date
Enrolment Help Session SP51 2022 The Enrolment Help Session is now available from Monday to Tuesday 9 am to 11 am & 2 pm to 4 pm. This is to assist students before and during self-enrolment. The open sessions will allow students to approach the Enrolments team for quick assistance. To solve enrolment enquiries more efficiently, we offer private consultations to assist students to look into their personal subject plans in order to prepare for the current and upcoming trimesters. SP52 2022
Student Plan Guideline SP51 2022 The Study Plan design of each program on our website has been refreshed with informative details of each course structure, making it easier for students to understand their programs, core subjects, as well as their preferred elective subjects. A Study Plan guideline has been sent to all students. Elective subjects’ list has been added to the Study Plan with guidelines to allow students to better search and plan for elective subjects. SP52 2022
eStudent Guideline SP51 2022 An eStudent Guideline along with demo videos are now available to assist students with self-enrolment. A “Frequently Asked Questions about Enrolments” document has been sent to all students to answer the common questions related to enrolment. SP52 2022

You said it!DateWe did it!Date
More mode of payment options for the self-printing services in Library SP52 2022 Introduction of additional cashless payment via SGQR Code which supports PayNow, DBS Paylah, UOB Mighty, Pay Anyone, NetsPay, Nets QR Code, Nets Flashpay, and EZLink Card for the self-printing services in Library. SP52 2022
Wider Food Options SP52 2022 Our Canteen now offers two new food stalls serving Korean and Muslim food!

2 new vending machines are available in the corridor of Block C Level 2. They provide a wide range of snacks, and drinks including hot food options such as Prawn noodles, Pineapple Fried Rice with Spicy Grilled Chicken, etc.

In addition, a new Ice Cream vending machine that offers more selection of flavours is now available at Block C Level 1. 
SP52 2022
Warm temperature in the courtyardSP52 20222 new portable air coolers are now placed in the courtyard to provide a more comfortable environment for students.SP52 2022

You said it!DateWe did it!Date
JCUS Mobile App SP51 2022 The app strategizes creating a single place for university-related communications and transactions for streamlined student experience.

Download "JCU Singapore" app on your Apple App Store or Google Play Store now!
SP52 2022

If you wish to provide suggestions/feedback, share it with us on our JCU Student Feedback Portal