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Accommodation FAQs

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Accommodation Procedures & Workflow

How do I apply for accommodation with JCU Singapore?

You can login to our Pre-Arrival System for accommodation application, or send us an email at accommodation-singapore@jcu.edu.au for an initial enquiry. Alternatively, if you are visiting Singapore, you may call us at 6709 3888 to arrange for accommodation inspection.

How do I confirm my accommodation?

Upon receipt of your request, we will make arrangements for your booking and thereafter email you an Accommodation Acknowledgement and request that you confirm the accommodation arrangement within 3 working days.

I have just applied to study at the Singapore campus, but I have yet to receive a Letter of Offer. Can I place an accommodation booking?

Our accommodation arrangement is only offered to students who have received a confirmed placement at the University.

When will I know the total accommodation required?

The Accommodation Acknowledgement Letter will detail the total payment required. You can make payment before you arrive by Telegraph Transfer (TT) or pay for the accommodation in cash when you check-in.

I have received my Accommodation Acknowledgement Letter, however, I would like to change my room type. Can I do so?

Yes, you are entitled to one room type change after receiving the Accommodation Acknowledgement Letter. The change request must occur at least three days prior to your arrival and it is subject to room availability.

When should I send in my accommodation request?

Please submit your request form at least two weeks before your arrival.

Do I need to pay a security deposit for my accommodation?

Yes, all accommodation providers require a security deposit to confirm the accommodation. The deposit maximum will be equivalent to one calendar month’s rent and is refundable at the end of your accommodation contract and subject to meeting contract obligations, such as leaving the room tidy, no damage etc.

I don't prefer any of the accommodation currently engaged, is it possible to make my own arrangements?

The university renders accommodation assistance to students free of charge. We give the students the liberty to opt for the best accommodation that matches their preference. However if students make their own arrangements we advise that they ensure the provider is legitimate and that they are well aware of regulations by different government regulatory boards on accommodation.

Click here to learn more about the process of Accommodation Arrangements

Accommodation Facilities & Services

Is the cost of utilities (water, gas and electricity) included in the rent?

Accommodation providers have various regulations in terms of payment of utilities. A number of hostel operators incorporate the utility cost into the rental rate. Some private homeowners however impose utility charges on top of the rental rate. The charges are based on the utility bill statement issued to households every month.

Is internet connection included in the rent?

Hostel accommodation provides wireless internet connection as part of the rent. An internet connection may or may not be available as part of other accommodation rental options. You will need to check and whether the internet connection is included in the rent. If you intend to rent an entire flat or apartment, you are responsible to apply for internet, broadband or cable tv connections.

What kind of facilities are in the rooms?

In hostel accommodation each student will be having their own bed with pillow, their own cupboard/wardrobe, study table and chair. The room is furnished with air-conditioned services or fans. You may refer to the list of accommodation providers to find out more information on the facilities and services each renders.

Other Services

Can someone meet me at the airport when I first arrive in Singapore?

If you have submitted your confirmed flight details and accommodation request through our Pre Arrival System, our airport pick-up team will meet you at Singapore’s Changi Airport and take you to the pre-arranged accommodation.

Do I need to pay for the service such as airport pick-up, accommodation arrangement or medical check-up for my student pass?

All the above services are rendered as part of the International Student Registration Fee, among a whole range of university services. Hence you are not required to make any other payment to facilitate the above.

Can I have friends and family come to stay?

We welcome all friends and visitors to Singapore. However, our airport pick-up and accommodation service is only available to you, your parents or siblings.

My question is not answered here, who should I contact?

Please send any other questions to accommodation-singapore@jcu.edu.au.

Things to Consider When Sharing Accommodation

Singapore is a multicultural country and you may find customs and religions different from those in yours. Part of your education experience in Singapore is to be able to adapt to the new environment along with being socially integrated. Some of the common courtesies to observe are as follow:

  • Generally it is custom in Singapore to remove your shoes before you enter a house and leave them at the door
  • Keep your accommodation clean and tidy
  • Keep the kitchen clean and wash up cutlery and crockery daily
  • Keep the bathroom clean by washing it regularly. Flush the toilet after use
  • Organise a timetable for use of the washing machine
  • Take in your laundry when it is dry to allow others in the house to do their washing
  • The washing machine is meant for washing your clothes and linen. Do not wash footwear in the washing machine

Religious practices

You may be sharing your accommodation with people of different religions. It is important to respect their beliefs and not impose your beliefs on others.

Storing food

The consumption or handling of certain food is prohibited in some religions. Please respect your housemates' religious dietary restrictions. For example, Muslims do not eat pork or cook with alcohol or pork fat (lard). Hindus and Buddhists do not eat beef and some may be vegetarians. Ensure that you store and cook these products separately if your housemate observes these religious practices.

Religious rituals

Your housemates will respect your need to pray, but to show mutual respect, keep your religious practices private. Conduct your prayers in your own room. Do not disturb your housemates in the common room with the burning of incense and other religious rituals.

Household etiquette

Although you may feel you have gained a degree of freedom by living away from home, you should still observe some basic rules of household etiquette:

  • Obtain permission from your landlord if you are bringing guests to stay
  • Observe curfew hours by not returning home too late and be careful not to disturb the household upon your return
  • Do not smoke in your room
  • For the protection of your possessions and for your personal safety, keep your room locked at all times

Attention all Students who are looking for a flatmate? Roommate? Housemate?

Are you graduating and would like to get another student to rent your room out? Contact us and send in the following information to accommodation-singapore@jcu.edu.au and we will recommend your place to our upcoming students for the upcoming intake.

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