Learning Support

About Us

We provide assistance to students to make their learning more enjoyable and effective. We work with students to help them succeed in their studies and beyond. Currently, we are a team of four who offer English Language support. The Learning Support adviser for Mathematics and Statistics is presently not available. In the meantime, for help in Mathematics and Statistics, please turn to EMAS.

Our Key Services

We aim to develop students’ skills necessary for success in their subjects and beyond. To realise this, we offer:

Weekly workshops

Learning Support is conducting nine weeks of English Language and Statistics skills workshops to help James Cook University Singapore students develop their thinking, writing and statistics skills. Please see schedule below.

The workshops are free, and are open to James Cook University Singapore students only.

No pre-registration required. For more information click on the events listed or email learningsupport-singapore@jcu.edu.au

There are no upcoming learning support workshops. Please check back soon!

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Small group and individual face-to-face consultation with students

We welcome opportunities to work with students, individually or in a group, who have specific learning needs. Students can request appointments through email or drop-in. Drop-in requests can be done through the reception desk at the Student hub, ground floor, Block C.

Customised language help for an entire class

This prepares students for particular writing assignments. Lecturers and/or tutors can contact us to request in-lecture workshops tailored to specific subject needs. The duration of workshops is slated at 30 minutes. However, workshops can be conducted outside class hours as well (e.g., during the break week). Lecturers/tutors should get approval from their associate deans for workshops that need more than 30 minutes. After the workshops, we send our PowerPoint slides or Prezi links to lecturers to be shared with their students on LearnJCU.

Specialised statistics consultation with JCU students and staff

The learning advisor for Mathematics and Statistics is available to staff and students who need assistance in the collection, analysis and interpretation of data. Early consultations during the design of the study are strongly encouraged.

English Club for ELPP students

Currently located in C4-09, English club is a place for students to get help with all English language matters. A resident learning advisor for English is on board to answer students’ questions about English. The learning advisor also runs sessions to support ELPP students who have failed exams or are repeating levels. In addition, the learning advisor:

  1. conducts workshops with ELPP teachers on topics such as reading and pronunciation,
  2. works with ELPP teachers who have concerns about their students’ language abilities, and
  3. participates in orientation by conducting activities to welcome newcomers to the program.

Technical and/or technology support to students

This includes APA formatting in Word, creating graphs and tables in Word, using Google docs and Google sheets for collaborative projects, using PowerPoint and Prezi for presentations, using MS Excel and SPSS to present and analyse data, using Camtasia for recording slides, using Skype to enhance online collaboration and optimising students' use of their iPads and laptops for learning purposes.

Student-Run Programs That We Facilitate

We value the potential that JCU Singapore students have and the impact they can make on the lives of other students in the university. The programs that we facilitate are:

EMAS (means “gold” in Malay) peer tutoring program

This runs from Week 2 to Week 10 and is open to all students. The EMAS peer tutors who run this program assist students who need help with English, Mathematics, Accounting and Finance, Statistics and IT. The main goal is to help students become academically successful. The peer tutors are recommended by lecturers and tutors and we train them to guide students in their learning. Students who are unable to go for the peer tutoring sessions can submit requests for ad-hoc sessions at jcu.sg/emasrequest. Subject to peer tutor availability, the requests will be attended to within 2-3 working days.

There are currently no scheduled sessions, but we encourage you to check this page from time to time for updates.

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Mateship program

The Mateship program seeks to welcome new students and to help them settle down and be comfortable studying in JCU Singapore. In the Mateship program, veteran students (mates) help their new friends (joeys) become acquainted with life at JCU Singapore in particular, and Singapore in general. They demonstrate that JCU Singapore is a friendly, exciting place to be. Being a mate provides important training in leadership and social interaction skills. Each mate is assigned a small number of joeys to befriend. The mates are involved during orientation week and feedback session administered by the Student Services. The Mateship program is student-run. New mates are most welcome. The mates are on Facebook and they can be contacted at jcumates@gmail.com.

Our Online Services

We always ensure that students get the support they need to optimise their learning. We are a dynamic team that adapts to students’ current context. Thus, we offer:

Assistance via email

Students can send us assignment drafts or questions via email. We endeavour to provide feedback in our teach-them-to-grow-rice style within 1-2 working days. Feedback is done through comment functions in Word or Google docs.

Assistance via Skype

Students can have face-to-face consultations with a Learning Support Adviser via Skype. Just send us a Skype request @ Learning Support JCU Singapore so that we can add you to our Skype contacts. Then email us at learningsupport-singapore@jcu.edu.au to request a Skype appointment.

Learning Support YouTube channel

We have a YouTube channel for students to watch videos that provide quick answers to questions on APA referencing and formatting, essay writing, oral presentations and other topics. With these available videos, students can work remotely. Visit jcu.sg/learningsupportvideo

Learning Support community webpage on LearnJCU

We also have a community webpage on LearnJCU that houses more learning materials for students who are auto-enrolled into the webpage. Links to our YouTube videos and to JCU LibGuides are also provided in our community webpage. To go to the community webpage, students should log on to LearnJCU and search for ‘Learning Support – SIN’ under ‘Communities’.

Optimising Students’ Academic Experience

At JCU Singapore, we see to it that we are a catalyst for change. We endeavour to assist students in overcoming their academic difficulties through:

Administering the PESS and PELA

For incoming students, we administer the Post-Entry Skills Survey (PESS) with a Post-Entry English Language Assessment (PELA). The PESS aims to get an idea about the students’ current learning and study skills. The PELA, on the other hand, aims to determine students’ entry level English writing skills. We mark the PELA and advise lecturers and the office of the Registrar that Band 3 students (approaches expectations or fail) be encouraged to undertake CU1000: English for Academic Purposes as an elective.

Find out more about the PESS and PELA

PELA Report 2017 and New Argumentative PELA

Assistance to students with academic progression issues

We work with the Registrar’s Office to guide students who are in need of special assistance. (e.g., students repeating or failing their subjects). Our goal is to make them more hands-on in their own learning.


  • We advise students on issues they have in writing their assignments.
  • We advise students on statistics procedures they would like to run and assist them in the interpretation of their data.
  • We help and guide students to discover their errors for themselves in order to cultivate independent and self-regulated learning.
  • We cultivate the skill of having students self-instruct themselves so they can become autonomous learners.
  • We teach necessary skills to help students be successful in their subjects and beyond.

Our Philosophy

Give people a bowl of rice and they will eat for a day; teach them how to grow rice and they will eat for a lifetime.

Students who seek assistance on software/hardware issues should contact IT helpdesk in JCU Australia at ithelpdesk@jcu.edu.au For eduroam, access to LearnJCU and software issues in classrooms, they should visit JCU Singapore’s MIS office or email them at itr-singapore@jcu.edu.au.

To overcome learning disabilities, students are advised to visit the Psychology Clinic.

It is always the students’ responsibility to work on and complete their projects and assignments.

Header image: 'Planting Rice' by phlinstitute is licensed under CC BY-NC-ND 2.0

Want to learn more why we do what we do?

Learning Support Group Photo

Email us at: learningsupport-singapore@jcu.edu.au

You can also find us on our very own YouTube channel

Skype with us @ Learning Support JCU Singapore. Send us a Skype request and we will add you to our Skype contacts.

Please take a moment to provide feedback for our services. Go to jcu.sg/LSfeedback